Complaints & Dispute Resolution
Mercer and Mills · Last updated: October 30, 2026
How to File a Complaint
Email syedimonrizvipmp@gmail.com or contact +92 330 3658220 by telephone / WhatsApp. Include your invoice number, company name, a description of the grievance, and your requested resolution. Do not send card numbers, passwords, or verification codes.
Acknowledgement and Investigation
We formally acknowledge complaints within one business day. Lead Knowledge Architect Syed Imon Rizvi, PMP®, reviews the complaint, supporting records, and relevant deliverables.
Resolution Timeline
We provide a written resolution or proposed corrective action within 5 to 10 business days of receiving the complaint. If additional information or a payment-provider investigation is required, we explain the delay and provide an updated timeline. Any agreed refund follows our Refund & Cancellation Policy.
Escalation
If the proposed resolution does not resolve your concern, reply to the same email to request escalation to Syed Imon Rizvi for further discussion. For payments processed through Safepay, unresolved payment-processing matters may also be raised through Safepay’s applicable support and dispute procedures. Nothing in this policy restricts your rights to contact your bank, payment provider, or relevant authority.
Support Hours
Business days are Monday through Friday, excluding public holidays in Pakistan, using Pakistan time (PKT, UTC+5). Contact: syedimonrizvipmp@gmail.com; +92 330 3658220 (telephone / WhatsApp).
Mercer and Mills · Proprietor: Syed Imon Rizvi · Pakistan · NTN: 6622762
Registered address: R-12, Phase 1, Ghazi Town, Malir Colony, Karachi, Pakistan