Refund & Cancellation Policy

14-Day Turnkey Onboarding Academy Sprint (USD $3,500)

Before Day 1 asset ingestion begins, a cancellation qualifies for a refund of the initial deposit, less actual non-refundable payment gateway processing fees disclosed to the client. Processing fees depend on the payment method and are not a fixed percentage.

Once Day 1 asset ingestion and curriculum mapping commence, the 50% Milestone 1 deposit (USD $1,750) becomes non-refundable to cover dedicated project allocation, research, and instructional design labor.

If you are dissatisfied with staged deliverables at the review gate, we provide one comprehensive revision sprint at no extra charge. If the issues remain irreconcilable, the project is terminated: you retain the draft materials, are released from the final Milestone 2 balance, and incur no further charges.

The Milestone 2 final payment is non-refundable once the final video masters, LMS portal access, and intellectual property rights have been delivered and verified. This does not limit rights available under applicable law or payment-provider dispute procedures.

72-Hour Architecture Blueprint (USD $750)

The fee is refundable before research and documentation audits begin, subject to any disclosed non-refundable processing fees. It becomes non-refundable once that work commences. The full USD $750 is credited toward the Turnkey Sprint if you upgrade within seven days of blueprint delivery.

Knowledge Operations Care Plan (USD $1,500 / month)

Monthly subscription. Cancel anytime with 14 business days' written notice prior to next billing date. Send cancellation requests to syedimonrizvipmp@gmail.com. Requests received with less notice take effect at the following eligible billing date; we will confirm the effective date in writing.

Monthly fees already billed are non-refundable; access and maintenance services remain active through the end of the paid billing period.

Requesting and Receiving a Refund

Email syedimonrizvipmp@gmail.com with your invoice number, payment date, and reason for the request. We acknowledge requests within one business day and provide a written decision within 5 to 10 business days.

Approved refunds are submitted to the payment processor within two business days and are expected to appear on the original payment method within 7 to 10 business days after approval, subject to the issuing bank’s clearing cycle. If a refund is delayed, contact us for a status update and transaction reference.

Our services are digital; physical returns and product exchanges do not apply. Service concerns are handled through the revision, cancellation, and complaints procedures described here.

Business Days and Support

Business days are Monday through Friday, excluding public holidays in Pakistan, using Pakistan time (PKT, UTC+5). Support: syedimonrizvipmp@gmail.com or +92 330 3658220 (telephone / WhatsApp).